At lobi98, the security and privacy of your personal information is a core responsibility — not an afterthought. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you hold as a player on our platform. By registering an account or using any lobi98 service, you acknowledge that you have read and understood this policy.
Last Updated: 1 January 2026These six principles summarize how lobi98 approaches data protection. They complement — but do not replace — the full legal text further down this page.
lobi98 collects only the information strictly necessary to operate your account, process transactions, and comply with international AML and KYC regulations. We do not harvest data beyond what is required for these legitimate purposes.
All data transmitted between your device and the lobi98 platform is protected by 256-bit SSL/TLS encryption. Sensitive fields — including passwords, bank account details, and identity documents — are encrypted both in transit and at rest using industry-standard protocols.
lobi98 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Any sharing with trusted service providers is governed by strict data-processing agreements that prohibit secondary use of your information.
Bank account numbers (BCA, BRI, BNI, Mandiri) and e-wallet identifiers (OVO, DANA, GoPay) submitted for deposit and withdrawal purposes are stored in tokenized form. Full account numbers are never visible to lobi98 staff after initial verification.
You may request a copy of all personal data lobi98 holds about you at any time. You also have the right to correct inaccurate data, request deletion (subject to legal retention requirements), and withdraw consent for optional data processing.
Promotional communications are entirely opt-in. If you no longer wish to receive bonus alerts, seasonal promotions (Idul Fitri, Ramadhan specials), or platform news, you may unsubscribe at any time via your Account settings or by contacting support.
In this Privacy Policy, the following terms carry the meanings set out below:
2.1 lobi98 collects Personal Data across the following categories:
3.1 lobi98 collects your Personal Data through the following means:
4.1 lobi98 processes your Personal Data on the following legal grounds, consistent with recognized international data protection principles:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| Identity verification (KYC/AML) | Legal obligation |
| Fraud prevention and security monitoring | Legitimate interest |
| Marketing communications (promotional emails) | Consent (opt-in) |
| Platform analytics and improvement | Legitimate interest |
| Responsible gaming interventions | Legitimate interest / Legal obligation |
| Compliance with court orders or regulatory requests | Legal obligation |
4.2 Where we rely on your consent as the legal basis for processing (e.g., promotional emails), you have the right to withdraw that consent at any time by updating your Account preferences or contacting [email protected].
5.1 lobi98 uses your Personal Data for the following purposes:
6.1 lobi98 shares your Personal Data only in the following limited circumstances:
We share financial transaction details with authorized payment service providers (local Indonesian banks, e-wallet operators, and international payment gateways) solely to facilitate deposits and withdrawals. These processors operate under strict data-processing agreements and may not use your data for any purpose beyond completing the transaction.
Identity documents and personal details are transmitted to certified third-party KYC providers to verify your age, identity, and address. These partners are contractually prohibited from retaining your data beyond the verification process.
To deliver live casino, slots, sports betting, and togel products, we share limited session data (username, currency, balance) with game studio partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft). These partners do not receive your full identity or financial details.
We may disclose your Personal Data to law enforcement agencies, courts, regulatory bodies, or government officials when required by law, court order, or in connection with an investigation of fraud, money laundering, match-fixing, or other illegal activity.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving lobi98, your Personal Data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
No Data Sale: lobi98 does not sell, rent, or trade your Personal Data to advertisers, marketing agencies, or data brokers. Any data sharing listed above is strictly functional and governed by enforceable data-processing agreements.
7.1 lobi98 uses cookies and similar technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that enable session management, preference retention, and analytics.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Session authentication, security tokens, language preference (Indonesian / English), currency setting (IDR) | Session (expires on logout) or up to 30 days |
| Analytics | Aggregate traffic measurement, page view counts, session duration tracking (e.g., Google Analytics) | Up to 24 months |
| Functional | Remembering your deposit method preference, game filters, time-zone setting (WIB) | Up to 12 months |
| Marketing | Tracking referral source, affiliate campaign performance (requires consent) | Up to 90 days |
7.2 You may disable cookies through your browser settings. However, disabling essential cookies will prevent you from logging in or using core Platform features.
7.3 lobi98 does not use third-party advertising cookies or behavioral retargeting technologies on the Platform.
8.1 lobi98 retains your Personal Data for the following periods, measured from the date of your last login or account closure:
8.2 After the applicable retention period expires, Personal Data is securely deleted or anonymized such that it can no longer identify you.
9.1 lobi98 implements technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction:
No System Is Impenetrable: While lobi98 employs robust security measures, no internet-based platform can guarantee absolute protection. You are responsible for safeguarding your login credentials and notifying us immediately at [email protected] if you suspect unauthorized account access.
10.1 You hold the following rights regarding your Personal Data under international data protection standards:
You may request a copy of all Personal Data lobi98 holds about you. Submit your request to [email protected] with the subject line "Data Access Request." We will respond within 30 days with a downloadable file in machine-readable format (JSON or CSV).
If any Personal Data we hold is inaccurate or incomplete, you have the right to request correction. You may update your email address, telephone number, and residential address directly through your Account settings. For changes to identity documents, contact our KYC team.
You may request deletion of your Personal Data in the following circumstances: (a) the data is no longer necessary for the purposes it was collected; (b) you withdraw consent for marketing communications; (c) you object to processing based on legitimate interest and there is no overriding legal ground. Note that lobi98 must retain certain data for 7 years to comply with AML record-keeping obligations, even after account closure.
You may request that lobi98 suspend processing of your Personal Data while we investigate a dispute over data accuracy or the lawfulness of processing.
You may request a portable copy of your Personal Data in structured, machine-readable format to transfer to another service provider.
You may object to processing of your Personal Data where we rely on legitimate interest as the legal basis (e.g., marketing analytics). You may opt out of promotional emails at any time by clicking the unsubscribe link in any email or by updating your Account communication preferences.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
10.2 To exercise any of these rights, contact lobi98 at [email protected] with a clear description of your request. We may ask you to verify your identity before processing the request.
11.1 lobi98's servers and data centers may be located outside Indonesia, in jurisdictions where data protection laws differ from Indonesian regulations. By using the Platform, you consent to the transfer of your Personal Data to these jurisdictions.
11.2 Where data is transferred internationally, lobi98 ensures that receiving parties are bound by Standard Contractual Clauses (SCCs), Binding Corporate Rules (BCRs), or equivalent safeguards recognized by international data protection frameworks.
11.3 Payment processors and KYC providers located in Singapore, Hong Kong, or Europe may temporarily process your data in those jurisdictions for transaction completion and identity verification purposes only.
12.1 lobi98 services are strictly restricted to individuals aged 21 years or older. We do not knowingly collect Personal Data from minors.
12.2 If we become aware that a person under 21 has registered an account or submitted Personal Data, we will immediately suspend the account, delete the associated data, and refund any deposits net of withdrawals already made.
12.3 Parents or guardians who believe their child has registered on lobi98 should contact us immediately at [email protected] so we can take corrective action.
13.1 lobi98 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features.
13.2 Material changes will be notified to players via email (to the address registered on your Account) and/or through a prominent notice on the Platform homepage. The notification will be issued at least 7 days before the revised policy takes effect.
13.3 Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree to the changes, you must cease using the Platform and may request account closure.
13.4 The current version of this policy supersedes all prior versions. The date of the most recent revision is displayed at the top of this page.
14.1 If you have questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a data security incident, contact lobi98's Data Protection Officer:
14.2 If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with the data protection authority in the jurisdiction where lobi98 holds its international gaming license, or with the Indonesian Ministry of Communication and Informatics (Kementerian Komunikasi dan Informatika).
14.3 For general account support, visit our FAQ page or review our Terms & Conditions and Responsible Gaming resources.
Our support team is here to help you understand how we protect your data. You can also review our FAQ, Terms & Conditions, or visit our Responsible Gaming page for additional resources.